Job Description
Join our dynamic Customer Success team as an Enterprise Customer Success Manager and play a pivotal role in fostering strong relationships with our clients, ensuring their satisfaction, and driving the growth of our business. In this strategic position, you will be responsible for delivering exceptional experiences to our customers, aligning their goals with our extensive product offerings, and identifying opportunities for expansion and renewal.
**About the Role:**
As an Enterprise Customer Success Manager, you will be the trusted advisor to our customers, guiding them through our product suite and support processes. You will collaborate with cross-functional teams to develop and execute engagement plans that meet customer objectives, manage a portfolio of clients in a specific region, and work closely with the sales team to identify growth opportunities.
**Your Daily Responsibilities:**
- Onboard new customers and familiarize them with our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
- Coordinate complex projects with developers, IT managers, and decision-makers across various industries.
- Collaborate with sales, field engineering, and support teams to create and deliver engagement plans.
- Manage a portfolio of customers and identify potential for growth or renewal risks.
- Lead a disciplined weekly customer and business review process, prioritizing and resolving blockers.
- Advocate for customer needs internally and influence product roadmaps and processes to enhance satisfaction and retention.
- Support customers through reactive ticket requests.
- Develop and execute campaigns targeting multiple customers through digital touchpoints.
**What We're Looking For:**
- Minimum 5 years of relevant work experience with a strong IT background and exposure to projects related to Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
- Exceptional presentation skills and the ability to discuss complex software solutions.
- Experience in building and improving internal processes while ensuring timely delivery of customer projects.
- A team player with the ability to interact effectively across all departments and levels, both internally and externally.
- Knowledge of agile methodologies.
**Additional Skills:**
- Experience with Salesforce, Jira, and CRMs is highly beneficial.
- Proficiency in Spanish and Portuguese, in addition to English, is a plus.
**What We Offer:**
- Competitive compensation, including a base salary and performance-driven annual bonus.
- A distributed work environment with twice-yearly in-person team sprints.
- A personal learning and development budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel and meet colleagues from your team and others.
- Priority Pass for travel and travel upgrades for long-haul company events.
**About Us:**
We are a leading technology company at the forefront of the global shift towards open source. As the publisher of Ubuntu, a key open source project and platform for AI, IoT, and the cloud, we are making a daily impact on the world. We recruit globally and set high standards for new team members. We expect excellence because to succeed, we must be the best at what we do.
We have been a remote-first company since 2004, and working with us is a step into the future, challenging you to think differently, work smarter, learn new skills, and raise your game. We offer a unique perspective into the world of 21st-century digital business.
We are an equal opportunity employer and proud to foster a workplace free from discrimination. Diversity in experience, perspectives, and background creates a better work environment and better products. Whatever your identity, your application will receive fair consideration.
Employment Type: Full-Time
Salary: $ 90,000.00 129,999.00 Per Year
Job Tags
Holiday work, Full time, Work experience placement, Remote job, Shift work,