Job Description
Job details
Information Technology Specialist Internship At ATN Health, we are looking for bright and experienced IT professionals to provide employee IT troubleshooting and office support. Working with a local and remote Help Desk team to deliver a high-quality user experience for your employees.
Experience:
- Procurement of laptops, keyboards/mice, monitors, printers and accessories as needed for new hires and existing ATN Health employees.
- Prepare new laptop computers for newly hired employees. Includes laptop setup, asset management and setup of all necessary accounts required for new employees.
- Provisioning and troubleshooting phone issues with our cloud-based phone system.
- End-user support including Windows desktop/laptops, Mac Computers, Mobile devices (phones, Pads, etc.).
- Support local and network printers and other peripherals, VPN account creation, configuration, maintenance, administration, and connectivity, VOIP control panel (moves/adds/changes) and desktop phone support.
- Manage Microsoft Office 365, OneDrive for Business, mapped network drives, mobile email support with Microsoft Office 365, and OTS/COTS software installation and troubleshooting support.
- Manage all IT hardware inventory at local sites, including maintaining ITAM system (ServiceNow) to 100% accuracy to account for all IT fixed assets.
- Excellent organizational skills and the ability to manage several concurrent tasks.
- Other office IT duties as requested.
- Minimum 5 years General IT experience on both Windows and Mac computers. Must have installation, management and troubleshooting experience with Microsoft Office, Office 365 and other common desktop applications.
- Basic security understanding and working experience with dual factor/multi factor authentication (2FA/MFA) solutions.
- Ability to execute detailed procedures in accordance with ATN Health’s strict cybersecurity requirements.
- Basic ITIL problem management understanding and support ticket systems understanding.
- Basic office networking (switching and connectivity)
- Windows Active Directory (AD) administration experience is a plus.
- Support of multiple languages and keyboards a plus
Job Types: Part-time, Contract, Internship
Pay: $15.00 - $22.00 per hour
Benefits:
- Professional development assistance
- Referral program
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- Orlando, FL 32807: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- IT support: 2 years (Preferred)
Work Location: Hybrid remote in Orlando, FL 32807
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Job Tags
Hourly pay, Contract work, Part time, Work experience placement, Local area, Remote job, Relocation, Monday to Friday,