Job Description

Position Overview:

As an IT Specialist focused on the Oracle Cerner Electronic Health Record system, you will be responsible for implementing, maintaining, and optimizing our healthcare technology solutions to enhance clinical and administrative processes. You will play a critical role in ensuring that our EHR system functions efficiently, helping our healthcare professionals provide high-quality care.

Key Responsibilities:

• Administer and support the Oracle Cerner EHR system, including installation, configuration, customization, and maintenance.
• Collaborate with clinical and administrative staff to understand their workflow requirements and optimize the EHR system accordingly.
• Conduct training sessions for end-users, ensuring that staff are proficient in using the system and understanding new features and updates.
• Troubleshoot and resolve issues related to the EHR system, providing timely support to minimize disruptions to clinical operations.
• Monitor system performance, suggest improvements, and participate in the development and implementation of enhancement projects.
• Maintain documentation related to system configuration, processes, and user manuals.
• Ensure compliance with relevant laws, regulations, and standards pertaining to health information privacy and security.
• Work closely with vendors and external consultants to ensure the EHR system aligns with organizational goals and complies with industry standards.
• Develop and maintain comprehensive reports and dashboards to track project progress, identify issues, and communicate key metrics to stakeholders.
• Understand and manage databases such as MySQL, Oracle, and utilize programming skills in JavaScript, Python, C++ to maintain and optimize the database layers.
• Serve as the primary point of contact for Cerner-related ticketing issues, troubleshooting and resolving technical issues in a timely manner to minimize downtime and ensure system availability.
• Interface with the Cerner Core team to provide updates, share insights, and ensure alignment with corporate initiatives and best practices.
• Work closely with the directors of the agency to understand and meet the agency’s requirements for our health record system, ensuring that it supports the organization's mission and objectives.

Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience with Oracle Cerner EHR systems or similar healthcare technology platforms.
• Strong understanding of clinical workflows and healthcare environments.
• Excellent problem-solving skills and the ability to manage multiple tasks efficiently.
• Strong communication and interpersonal skills, with an aptitude for training and support.
• Knowledge of HIPAA and other relevant health information privacy laws.
• Ability to work collaboratively in a team environment and with users of varying technical skills.
• Certified in relevant technologies such as Oracle Cerner Certification, which is highly desirable.

Preferred Skills:

• Experience with data integration and reporting tools.
• Project management experience in a healthcare IT setting.

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