Job Description

Online Sales Concierge

McBride Homes has an exciting opportunity for an Online Sales Concierge to join our sales and marketing team. McBride is Missouri's largest home builder and is an industry leader in residential new home construction. With 920 closings in 2023, McBride ranks as the 37th largest privately owned builder and the 66th largest builder in the country.

We are seeking a high energy candidate with a positive can-do attitude to respond immediately to all online and phone leads and provide a world class experience to potential home buyers. This is an in-office position working both in our new state-of-the-art facility in Chesterfield Valley, and in various McBride community sales offices.

At McBride Homes, we work hard but also have great company perks. McBride offers competitive compensation, outstanding benefits, 401(k) plan with matching contribution, paid vacation, and many company outings!

Top reasons to work with us:

• Great company culture and team-based environment
• State of the art software and technology
• Onsite fitness center at the corporate office

Salary: $50,000 annual plus quarterly performance bonus opportunity, and an annual discretionary bonus program.

Work Schedule: Full-time, Thursday-Monday (off on Tuesdays and Wednesdays).

Responsibilities:

• Provide immediate live chat response to all online leads (based upon agreed live chat session hours).
• Answer phone calls and respond to voicemails for online leads in a timely manner.
• Add new online leads into designated CRM and maintain that information until the lead is transferred to a New Home Sales Consultant.
• Devise and implement a targeted follow-up process for all online leads consistent with buyers' specific needs.
• Confirm appointments with Sales Consultants with appropriate follow-up as needed.
• Track and report on conversion statistics (leads/converted, appointments set, appointments kept, appointments/sales).
• Maintain current knowledge of all McBride communities. Site visits to each community are required periodically.
• Participate in weekly sales meetings.
• Send out marketing collateral requested by online leads.
• Perform and maintain competitive web market research.
• Review the new home listings on third-party websites and McBride website.

Skills and Qualifications:

• High energy with positive can-do attitude. Must enjoy sales and marketing activities .
• Advanced web, email, and CRM database experience.
• Strong computer skills, including Microsoft Office and spreadsheet applications.
• Detail oriented, customer-focused follow-up skills.
• Excellent written and verbal communication skills with ability to respond professionally and effectively to emails and phone calls.
• Sales experience preferred.
• Works well in an unstructured team environment and can quickly tackle ad-hoc projects with minimal supervision.
• Experience working under deadlines.
• Current working knowledge of homebuilding and residential real estate industry a plus.

McBride is an equal opportunity employer.

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