Job Description

The Service Writer serves as the central point-of-contact for all automotive service and repair matters. The Service Writer's responsibility is to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike. Acting as a trusted adviser, the Service Writer ensures that the proposed service/repair solution appropriately matches the service/repair requirement. The Service Writer's job is to earn repeat business and grow new business by delivering exceptional quality service and repair work that matches an honest and accurate estimate. We are interested in recruiting an individual who has exceptional people skills (friendly, sincere, engaging) and is a problem-solver by nature. Although strong technical knowledge is desired, we are open to applicants who have an aptitude for automotive service and repair -- we will provide comprehensive training to the right individual. The ideal Service Writer candidate has a high school diploma/GED, an affinity for automotive maintenance/repair, an unrestricted driver's license and clean driving record, 2 years and a strong desire to learn and grow with our business.

COMPENSATION

* Depends upon Skills and Experience

RESPONSIBILITIES

As a Big O Tires Service Advisor, you will assist all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Communicating and connecting with Technicians to complete vehicle needs.
• Supervising bays and building computerized repair orders and sourcing parts.
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials.
• Customer consulting/sales for vehicle needs.
• Lead, manage, and train a team while keeping in tune with our companies’ vision, purpose, core values, and Wenco culture.
• Meeting weekly and monthly matrix goals
• Vendor communication and continuing strong relationship connections.
• Overall cleanliness and organization of the facility grounds.
• Other duties as assigned.

QUALIFICATIONS

• High school diploma/GED (advanced education desired)
• Exceptional customer service skills
• Exceptional listener and communicator (written and verbal)
• Point-of-sale and electronic payment media skills desired
• Sales experience desired
• Highly collaborative nature
• Current and unrestricted driver's license
• Able to operate a standard transmission
• Impressive work ethic
• Strong math skills
• Automotive technical knowledge a plus

BENEFITS

• Incentive Driven Pay
• Advancement Opportunities
• Benefits (for Full Time Positions)
• Section 125 Flexible Spending Plan
• Health
• Paid Vacation
• Paid Holidays
• Online Learning System
• Five Day Work Week
• Uniforms

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.

Job Tags

Holiday work, Full time, Flexible hours,

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